One of my colleagues asked if the Open Ticket Detail service for Autotask on Mac can open a ticket window in a particular web browser instead of using the default browser.  He uses one browser for most web surfing and a dedicated browser for Autotask.  We can specify the web browser pretty easily by changing this line in the workflow:

do shell script "open\\&TicketNumber=" & SelectedTicketNumber


do shell script "open -a [path to browser]\\&TicketNumber=" & SelectedTicketNumber

For example, if I want to use Firefox on my machine, I would change it to:

do shell script "open -a /Applications/\\&TicketNumber=" & SelectedTicketNumber

…or for Google Chrome I would change it to:

do shell script "open -a /Applications/Google\\\\&TicketNumber=" & SelectedTicketNumber

Remember to update the in the URL reflect your Autotask region.  ww5 is for the U.S. West region.  You can find your Autotask region number easily by looking at the URL in your web browser’s address bar when you are logged into Autotask.

Please let us know if you find the Open Ticket Detail service useful!


Brightsource IT is an Information Technology provider located in St. Louis, Missouri. We have been providing complete IT management and tech support for small and medium businesses since 2004. As members of the Apple Consultants Network, we also provide Mac and iOS management training to corporate IT departments.

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