Unfortunately, being an in-house IT guy (or gal) too long often breeds contempt. I’ve seen it many many times – far too many examples to list. While the title of this post may be inflammatory, please consider the list below and if you find your in-house IT staff characterized below, the writing is on the wall.

You know it’s time to fire your in-house IT staff when:

  • Their primary concern is keeping their own job. Good IT is about supporting users. It’s about finding a way to contribute to the bottom line of the organization. If the only thing your IT support worries about is keeping their jobs, they are missing the point. More importantly, you’re missing out on good service and strategic advantage in the market.
  • They don’t like the users. I’m going let you in on a little secret: A lot of IT people really do not like the end-users they serve. They have funny little codes to make fun of them. Here’s an example: ID 10 T. Any idea what that means? You’re seeing the word spelled out so you can probably tell that it stands for ‘idiot’ but when it’s said allowed I-D-10-T  you’d likely have no idea what it means. Can your IT staff really provide good service if they don’t like, or at least respect, the users any more than that?
  • They are technically incompetent. Unfortunately, most business leaders are not qualified to make this judgment. During the hiring process, you probably look at certifications and the fact that they have worked at a big company before. You may have concluded that’s probably good enough. Dig a little deeper. Have you seen them solve technical problems? Do they seem to get it right the first time? Do your problems persist over days and weeks or spread like a proverbial forest fire? Competence is not found in certificates. The proof of competence is in the pudding of reality.
  • They don’t understand their role within the organization. Technology can and should be an advantage for your company. Your IT staff should be diligently finding new ways to create these technical advantages. They should be driving money to the bottom line either through direct cost savings, new revenue generation or streamlining operations to improve efficiency. That means your IT staff should proactively bring ideas to the table – not just do what they’re told in a reactive, passive manner.

Studies have shown that your team will serve clients and customers the same way they are served by you and the organization as a whole. One of the primary ways you serve your staff is with the technology you have provided for them to use.  In fact, technology is the second largest investment that most companies make – right after the employees themselves. Be sure you’ve got the right people on your side to make your second largest investment a wise one.

Brightsource IT is an Information Technology provider located in St. Louis, Missouri. We have been providing complete IT management and tech support for small and medium businesses since 2004. As members of the Apple Consultants Network, we also provide Mac and iOS management training to corporate IT departments.

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